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Head - Customer Relationship Management
 
Summary
 
Experience: 10 - 15 Years
Location: Noida
Compensation: Rupees 12,00,000 - 15,00,000. Will include the variable component
Industry Type: Automobile Service
Posted Date: 16 Jun, 2012
 
Job Description
 

# End to end responsibility for customer satisfaction scores, tracking customer feedback, lead management, handling customer complaints, tele-calling operations, customer database management and process improvements in CRM operations.
# Managing customer feedback
# Lead Management
# Calling Operations

Keyskills: CRM, Customer Relationship Management, Customer Service

 
Desired Candidate Profile
 
# The candidate in a similar role with 10-15 years of experience from an industry with direct customer interaction experience who is capable of independently driving this role in an organization of reasonable scale.
# The person should be self driven individual with excellent communication skills; ability to network and interact with peers, superiors and juniors and have ability to communicate with empathy and conviction.
# Candidates Preferably from industries like Retail, Telecom etc.
 
Company Profile
 
A Multi Brand Auto Service Company with 2000 employees and 25 Units across India
 
Contact Details
 
Executive Name: Shantanu Saha
Email Id: shantanu@therecruiters.net
 
 
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