The Recruiters :: Recruitment Consultant in India -- Offering HR outsourcing solutions to corporates, especially in Hiring  
HOME  About Us     Recruitments     Code of Ethics     Clients     Testimonials    Contact
Head - Customer Relationship Management
Experience: 10 - 15 Years
Location: Noida
Compensation: Rupees 12,00,000 - 15,00,000. Will include the variable component
Industry Type: Automobile Service
Posted Date: 16 Jun, 2012
Job Description

# End to end responsibility for customer satisfaction scores, tracking customer feedback, lead management, handling customer complaints, tele-calling operations, customer database management and process improvements in CRM operations.
# Managing customer feedback
# Lead Management
# Calling Operations

Keyskills: CRM, Customer Relationship Management, Customer Service

Desired Candidate Profile
# The candidate in a similar role with 10-15 years of experience from an industry with direct customer interaction experience who is capable of independently driving this role in an organization of reasonable scale.
# The person should be self driven individual with excellent communication skills; ability to network and interact with peers, superiors and juniors and have ability to communicate with empathy and conviction.
# Candidates Preferably from industries like Retail, Telecom etc.
Company Profile
A Multi Brand Auto Service Company with 2000 employees and 25 Units across India
Contact Details
Executive Name: Shantanu Saha
Email Id: shantanu@therecruiters.net
Jobs Index



 © Copyright 2004-2018 The Recruiters
HOME |  About Us | Services Offered | Recruitments | Code of Ethics | Clients | Testimonials | Contact | Jobs | Articles