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DGM - Loyalty with a Leading Airline Company in India, Gurgaon
Experience: 12-15 Years
Location: Gurgaon
Compensation: Rupees 30L - 35 L inclusive of 5% variable Pay
Education: Post Graduate degree in Management (Regular MBA)
Industry Type: Airline
Posted Date: 29-Jun-16
Job Description & Candidate Profile

Position Responsibilities:

  • To manage Airline's Loyalty Program
  • Manage Company’s loyalty program and ensure high level of performance, productivity and efficiencies
  • Design and manage communications strategy focused on enrolment and engagement
  • Manage profitability of rewards and redemption efforts and establish metrics to measure program success
  • Manage of new program features
  • Build and manage process to smoothly resolve FFP operational issues
  • Provide support to customer service teams on all aspects of FFP
  • Setup and manage partnerships for the FFP including accrual, retro-credit and billing processes with partner airlines and non-air partners
  • Establish and manage relationships with vendors, Partner Merchants and internal resources to coordinate delivery for effective programs and promotional campaigns that are consistent with branding and general product merchandising

KRA's :-

  • Number of active frequent flyers
  • Number of airline and non-airline partners

Competencies Required for this role :-

  • Loyalty marketing and operations
  • Team management
  • Strong leadership and management skills Strong IT skills covering MS Office systems, sales systems and website management
  • Mediation & Negotiation
  • Networking -Facilitation & cross functional group moderation
  • Strategic and analytical thinker

Education - Post Graduate degree in Management (Regular MBA)

Experience - 12-15 years in Managing in Loyalty Programs. Previous experience in loyalty marketing and ideally within the travel and hospitality sector will be preferred.



Company Profile


Leading Airline Company in India


Contact Details
Company Name: The Recruiters
Executive Name: Shantanu Saha
Telephone: 0124-4142010
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