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Head - Customer Experience and Innovation, Delhi
 
Summary
Experience: 10 - 15 Years
Location: Delhi
Compensation: 15L - 18L
Education: MBA / Graduate / Diploma
Industry Type: Travel / Hospitality
Posted Date: 10-Aug-16
 
 
Job Description & Candidate Profile
 

Candidate Profile: -

  • Experience in Handling Customer Experience, Upselling, cross-selling, handling operations, setting systems and procedures
  • Age Profile: Mid thirties, preferred 
  • Experience:10+ years experience with at least the Last 4 - 5 years in the services industry (preferably eCommerce Industry)
  • Basic Prerequisites: Right Attitude, good communicator and great listener
  • Excellent Communication Skills & a Pleasing Personality
  • Good Pedigree in terms of education and experience.


Role:-

  • Set high standards in the service industry and make sure the company delivers that, and more to every client that connects with then.
  • Person will be responsible for creating a WOW factor for everyone who connects with them, including distribution partners and guests with sophistication of service.
  • Manage expectation, both set internally and those of our clients externally.  Since as a brand, the company only has its services to rely on, as they don- t own the cruise lines and vice-versa.
  • The role would include defining those expectations/values, creating a structure for them to be carried out effectively within the organization, tweaking them if necessary and as times demand, training people on them and monitoring outcomes.
  • Up-selling & Cross Selling
  • Set up systems and processes
  • Bring in Innovation and encourage it in all areas of the organization - Sales, Customer Service, Operations etc.
 
Company Profile
 

Leading Travel Representation Company

 
Contact Details
 
Company Name: The Recruiters
Executive Name: Shantanu Saha
Telephone: 0124-4142010
 
 
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