Operations Engineer with a Telecom Company, Gurgaon
Experience: 3 - 6 Years
Education: BE / B.Tech / MCA
Industry Type: Telecom
Job Description & Candidate Profile
This Operations Engineer position will be responsible for maintaining and managing operations and contributing to the completion of operational tasks under the general direction of the manager. Able to handle moderately complex issues independently. Has full hands on experience in monitoring information systems and product operations. Ensures the effective monitoring and response to hardware, software, and network problems.
The Operations Engineer shall also schedule and direct activities to resolve software problems related to products in a timely and accurate fashion:
Work on deployment, maintenance, and support of current and new data center infrastructure including Disaster recovery center.
Experience in complex troubleshooting and resolve critical or escalated technical issues
Tests, configures and troubleshoot operational and network issues.
Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
Take part in the development of processes and creates documentation for new areas of work or knowledge.
B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
3 + years of working in Technical operations experience is a must
Hands on knowledge of Linux/Unix operations system.
Writing SQL Queries, Python/bash/shell scripting is a must
Hands on experience in configuration management skills to automate repetitive tasks
Excellent phone and verbal, writing communication skills. Good communication skills is a must to handle international customers, technical and non-technical staff.
Excellent work ethics and customer focus
Initiative, critical thinking and good follow through are key characteristics
Experience with Service Now or Jira or similar ticketing system is a must